Shipping policy

At Pawstarry, we want your shopping experience to be simple, smooth, and worry-free. Every custom product is made with care, attention, and respect, ensuring that your order arrives just as you imagined.

Order Processing & Shipping Time

  • Processing Time:
    Custom products begin production within 24 hours after your order is placed. Most items are completed and ready to ship in about 10 business days. For more complex or intricate designs, production may take up to 15 business days. Each product is carefully crafted with precision and care.
  • Shipping Time:
    Delivery typically takes 6–10 days for most destinations, and in rare cases may extend up to 15 days due to unforeseen events such as severe weather. Thank you for your patience.
  • Shipping Method:
    All orders are shipped from our workshop in China via SF International or Yun Express.
  • Shipping Fee:
    Free shipping for all orders.
  • Shipping Areas:
    Australia, Canada, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom (excludes British Forces), United States (excludes Alaska, Hawaii, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).

Modifying Your Order

If you would like to make changes to your custom order, please let us know within 24 hours so we can update it in time. After 24 hours, production will have begun, and changes can no longer be made. Also, please double-check your shipping address before placing your order. Once your order has been shipped, it cannot be modified. This ensures we maintain the high quality and precision expected in each custom Pawstarry product. 

Cancelling Your Order

Orders can only be canceled within 24 hours of placement. After that, customization begins, and cancellations are no longer possible.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can track your shipment here: https://www.17track.net/

Tax Policy

We have already covered applicable customs duties, so you can shop with confidence. However, we do not cover any other taxes or charges that may apply, such as local VAT, sales tax, or other fees imposed by your country or local authorities. If any such taxes or charges apply to your order, they may be the customer’s responsibility. If you have any questions about potential taxes or fees, please feel free to contact our customer service team before placing your order.

Need Help?

Our team is always happy to assist. Email us at support@pawstarry.com, and we will respond within 24 hours.

Every Pawstarry order is crafted with care and love, and we want you to feel confident that your custom product will arrive safely, on time, and as expected. While we take every precaution to ensure your order reaches you safely, shipping is handled by carriers and unfortunately, we cannot guarantee that a package will never be damaged or lost in transit. If anything unexpected happens, please contact us as soon as possible. We’ll do our best to make things right and find a satisfactory solution for you.